Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.


Equinix Technical Support by Country
Americas Support by Phone Support via Email
US & Canada Support: +1.866.378.4649 support@equinix.com
Brazil Rio de Janeiro Support: +55.21.3083.3330 / +55.21.3958.2564
Sao Paulo Support: +55.11.3958.2564
 
EMEA Support by Phone Support via Email
United Kingdom Support: +44.345.373.2999 servicedesk.uk@eu.equinix.com
Germany Support: +49.1805.049.555 servicedesk.de@eu.equinix.com
France Support: +33.1.8488.3496 servicedesk.fr@eu.equinix.com
Netherlands Support: +31.20.808.0015 servicedesk.nl@eu.equinix.com
Geneva, Switzerland Support: +41.22.518.0720 servicedesk.gv@eu.equinix.com
Zurich, Switzerland Support: +41.43.508.1038 servicedesk.zh@eu.equinix.com
United Arab Emirates (UAE) In UAE: Support: +971.8000.4440837
Outside UAE: Support: +44.345.373.2999
ServiceDesk.AE@eu.equinix.com
Asia-Pacific Support by Phone Support via Email
Australia Local Toll Free: Support: +1.800.172.417
Direct: Support: +61.3.8820.5505
ServiceDesk@equinix.com
Hong Kong Local Toll Free: Support: 800.906.850
Direct: Support: +852.5808.5055
ServiceDesk@equinix.com
Singapore Local Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435
ServiceDesk@equinix.com
China Local Toll Free: Support: 400.842.8001
Direct: Support: +65.3158.3073
ServiceDesk.CN@equinix.com
Japan Local Toll Free: Support: 0066.3384.0073
Direct: Support: +81.3.4520.8118
ServiceDesk.JP@equinix.com
Indonesia Local: +62.21.2949.3000 customer.care@dci-indonesia.com

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