Download Section
The documents and videos below are available for download.
Please note these are in Japanese only
1. Products
2. Equinix Customer Portal (ECP)
How to navigate the Equinix Customer Portal.
3. How to navigate the Managed Service Portal (ex-Bit-isle Information Portal) after integration
4. Administrator and User Training for the Equinix Customer Portal
Please see below a series of useful videos to guide you through the Equinix Customer Portal (ECP). These are in Japanese only.
For Administrators
- How to create & modify user profile
- How to setup Billing Contact to receive order notification
- How to give other Equinix customers the ability to connect with you at our IBX
For Users
- How to place work visit request
- How to place Cross Connect request
- How to place Smart Hands request
- How to place Inbound Shipment request
- How to place Outbound Shipment request
- How to place Network Port MC EIE ECX request
- How to place Security Access request
- How to place Trouble Ticket
- How to place De-install request
- How to modify or cancel an order
- How to view Maintenance & Order Notification
- How to generate Install Base Report
5. Invoices
How to download Invoices
- Login to ECP
- Click on Operations
- Select ファイナンスの概要 (Finance Information)
- Click on “請求書, 詳細” (Invoice details) to download the invoice in a different version
* Translation for convenience only - the Japanese version shall prevail in the case of inconsistency.