Customer Support
Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.
Equinix Technical Support by Country
| Americas | Support by Phone | Support via Email |
|---|---|---|
| Brazil | Local Toll Free Support: 0800.892.5065 Direct Support:+55 11 3958 0325 (Please note charges will apply) |
support@equinix.com |
| US & Canada | Support: +1.866.378.4649 | support@equinix.com |
| Colombia | Support: +01.800.518.4298 | support@equinix.com |
| Mexico | Local Toll Free Support: 800.461.0061 Direct Support: +52 55 5350 1115 (Please note charges will apply) |
support@equinix.com |
| EMEA | Support by Phone | Support via Email |
| Bulgaria | Support:+359.2.4917537 | servicedesk.bg@eu.equinix.com |
| Finland | Support:+358 94 2453 741 | servicedesk.fi@eu.equinix.com |
| France | Support: +33.1.8488.3496 | servicedesk.fr@eu.equinix.com |
| Germany | Support: +49.1805.049.555 | servicedesk.de@eu.equinix.com |
| Ireland | Support: +353 (0)1 903 8613 | servicedesk.ie@eu.equinix.com |
| Italy | Support:+39 02 94753529 | servicedesk.it@eu.equinix.com |
| Netherlands | Support: +31.20.808.0015 | servicedesk.nl@eu.equinix.com |
| Netherlands (Enschede) | Managed Services: +31.053.8080.116 | supportdesk.nl@eu.equinix.com |
| Poland | Support:+48 22 307 88 93 | servicedesk.pl@eu.equinix.com PLIX Portal: Statistics (Internet Exchange only) |
| Portugal | Support: +00.351.3088.10818 | servicedesk.pt@eu.equinix.com |
| Spain | Support: +34.911.238.857 | servicedesk.es@eu.equinix.com |
| Sweden | Support:+46.8.446.866.08 | servicedesk.se@eu.equinix.com |
| Switzerland (Geneva) | Support: +41.22.518.0720 | servicedesk.gv@eu.equinix.com |
| Switzerland (Zurich) | Support: +41.43.508.1038 | servicedesk.zh@eu.equinix.com |
| Turkey | Support:+908503902803 | serviceDesk.TR@eu.equinix.com |
| United Arab Emirates (UAE) | In UAE: Support: +971.8000.4440837 Outside UAE: Support: +44.345.373.2999 |
servicedesk.ae@eu.equinix.com |
| United Kingdom | Support: +44.345.373.2999 | servicedesk.uk@eu.equinix.com |
| Asia-Pacific | Support by Phone | Support via Email |
| Australia | Local Toll Free: Support: 1.800.172.417 Direct: Support: +61.3.8820.5505 |
ServiceDesk@equinix.com |
| China | Local Toll Free: Support: 400.120.9055 | servicedesk@gaohongidc.cn |
| Hong Kong | Local Toll Free: Support: 800.906.850 Direct: Support: +852.5808.5055 |
ServiceDesk@equinix.com |
| Indonesia | Local: +62.21.2949.3000 | customer.care@dci-indonesia.com |
| Japan | Local Toll Free: Support: 0800.123.6449 Direct: Support: +81.50.3204.4692 |
ServiceDesk.JP@equinix.com |
| Singapore | Local Toll Free: Support: 800.852.3382 Direct: Support: +65.3158.5435 |
ServiceDesk@equinix.com |
| South Korea | Local Toll Free: Support: 07988.523.8004 Direct: Support: +82 70.7488.3125 |
ServiceDesk.kr@equinix.com |