We’ve updated our privacy policy to meet new data protection laws. View Privacy Policy ›

Equinix Smart Hands

Through our Equinix Smart Hands™ service, our highly trained and experienced IBX® Technicians provide remote management, custom installations, and equipment troubleshooting assistance 24 hours a day, 7 days a week, 365 days a year. You can’t be at the IBX data center all the time, but we are.

products_support_smart_hands_380x300

Smart Hands Services

Equinix Smart Hands services include:

  • Onsite/offsite technical assistance and troubleshooting
  • Equipment installations and configurations
  • Ladder racking, pre-wiring of patch panels and equipment
  • Interface card removal, installation and configuration
  • Testing media for continuity and proper signaling
  • Providing visual verifications to assist in remote troubleshooting
  • Inventorying/labeling of equipment
  • Assistance in the conference room and with AV equipment setup
  • Power cycling a router, server and switch and soft-booting a server
  • Adding, removing and verifying a demarcation
  • Moving equipment within your space and cabinets
  • Moving or securing cables